Click here for terms and conditions for payment and delivery in webshop
Liability notice
The following statement is made in lieu of all warranties, expressed or implied; The sole obligation of Levanto Oy and/or the manufacturer is to replace the quantity of the product that has proven to be defective, provided that such guarantees or exchanges are the manufacturer’s stated practices. Levanto Oy and/or the manufacturer is not responsible for damages, losses or damages, direct, incidental or consequential, resulting from the use of the product or the inability to use it. Before use, the user must determine the suitability of the product for the intended purpose of use, and the user assumes all related risks and responsibilities. The above may only be changed by Levanto’s agents.
Prices
Levanto Oy reserves the right to change the prices and technical information of its products at any time without notice.
Terms of Payment
✓ 14 days net. An annual late interest of 8,5% is charged for the exceeding period
✓ Small billing allowance 7,50 €. Invoicing surcharge is not charged for purchases over 50 € (price without VAT and freight costs)
✓ Paper invoice surcharge 2,50 €
✓ Payment reminder fee is 12 € / reminder
Special orders
In all cases when a new product is ordered from Levanto for the first time or if the product is not part of Levanto’s standard products due to customization, the order is paid in full (100%) in advance at the time of ordering. For special orders or tools, advance payments are not refunded and products do not have the right to return.
Taxes and other charges for international shipments
Taxes and other charges levied by any government authority are the buyer’s responsibility in addition to the quoted or invoiced price.
Return policy
Before returning the products, contact Levanto Oy, as returning the product may not be necessary to solve the problem. All returns must be sent back in the original unopened packaging to receive a refund.
✓ Returns must be made within 30 days of the purchase date
✓ The right of return does not apply to used products, unless they have been proven to be defective
✓ Complaints must be reported to Levanto within five (5) business days of receiving the product
✓ The customer is responsible for the shipping costs caused by the return. After receiving and checking the returned product, Levanto Oy will refund the shipping costs if it can be shown that the product was defective
Damaged products
Claims for damaged products during transport must be made directly to the transport company, not to Levanto Oy.
Warranty policy
✓ The warranty starts on the day of invoicing and not on the first day of use of the tool
✓ The supplier represents and warrants that it designs and manufactures products in accordance with FEPA health, safety and environmental standards, www.fepa-abrasives.com.
✓ The supplier guarantees for 12 months after delivery that there are no defects in the products. If the product is defective, the Supplier is, at the supplier’s choice, solely responsible for repairing or replacing the product or reimbursing the distributor with the purchase price of the product
✓ The supplier is not responsible for any errors resulting from careless use of the product or neglect to maintain the product in accordance with the supplier’s maintenance instructions
Contact information:
Levanto Oy
Venevalkamantie 5
02700 Kauniainen
Finland
+358 9 511 470
Terms and conditions for webshop
Terms and conditions
Levanto Oy FI09908648 (online shop) sells products to private persons in Finland and abroad. We reserve all rights to change the terms and conditions, and the prices. All prices include the VAT.
Contact us
E-mail:
Telephone: +358 9 511 470
Address: Venevalkamantie 5, 02700 Kauniainen, Finland
Orders
Orders are collected from the online shop selection by adding the products to the shopping basket. The order is confirmed by using the check-out functionality in the online shop to pay for the purchase. By confirming an order, you accept these terms and conditions, product pricing and shipping costs. An e-mail confirmation will be delivered in case an e-mail address is provided by the time of confirming the order. The e-mail confirmation lists the products ordered and the price breakdown.
Shipping and delivery
Where we deliver
For now we only deliver in Finland.
| SHIPPING METHOD | PRICE |
|---|---|
| Pick-up from a postal outlet | 4,90 € |
| Pick-up from a Posti parcel point | 4,90 € |
| Pick-up from Levanto warehouse | 0 € |
| VAK-transportation (Transporting Dangerous Goods) |
Pricing according to parcel weight: Weight max 2 kg – 11,90 € Weight max 5 kg – 12,90 € Weight max 10 kg – 13,90 € Weight max 15 kg – 15,90 € Weight max 35 kg – 16,90 € |
Find nearest postal outlet and parcel point >>
Transport of dangerous goods
Some products that are for sale in our web shop require a special transportation; transport of dangerous goods (VAK-transportation). The total weight of dangerous goods products (the gross mass) must not exceed five kilograms per parcel. Orders placed before 12 p.m will generally be delivered to the customer by 2 p.m. the next business day. If the delivery attempt fails, a notice of arrival will be left at the recipient’s address. In this case the recipient can order a new delivery attempt for a fee. The parcel can not be picked-up at a Posti terminal.
See product page information if a product requires VAK-transportation.
Pick-up from Levanto warehouse
You can pick-up your order from our warehouse:
Levanto Oy
Venevalkamantie 5
02700 Kauniainen
Opening hours Mon-Thu 8.00 a.m. – 4.00 p.m, Fri 7.30 a.m. – 3.30 p.m. If the product is in stock it can be picked up right away. If the product is out of stock you will get a notice of arrival when it can be picked-up. Pick-up from our warehouse is free of charge.
Payments
Visma Pay (Visma Payments Oy, business-id FI24865594) is the payment facilitator of the online shop. Visma Payments Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of Visma Pay. Visma Pay or Visma Payments Oy is shown as the receiver of your payment in the bank account listing and in your invoice. Paying with Visma Pay is safe. All information is exchanged through secured connections.
The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade.
Read more about Visma Pay: https://www.visma.fi/vismapay/.
Payment methods
With Visma Pay you can pay your order by an internet banking account, a wallet, a payment card (credit/debit), an invoice or a partial payment. The following methods of payment are supported: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Ålandsbanken, Jousto, Fellow Lasku, Fellow Yrityslasku, MobilePay, Masterpass, Pivo, Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards.
MobilePay: You can pay with your MobilePay wallet if you have allowed online payments in the settings of the MobilePay application. Payment via MobilePay takes place directly from the payment card linked to MobilePay. If charging the payment from the linked card fails, MobilePay can not be used in the online shop.
Pivo: Terms and conditions of Pivo can be found here: https://pivo.fi/kayttoehdot/pivon-kayttoehdot/
Jousto invoice: Jousto invoice and part-payment is a Finnish service for making purchases quickly and safely. Jousto is for private persons having their economy in balance. With Jousto you will get 30 days time to pay without interest or expenses. After you have received an invoice, you can decide to pay it at once or in parts. You can pay our purchase in up to 36 parts, starting from 9,90 eur/month. Expenses for Jousto part-payment are 3,90 eur/month and 19,90% interest. With Jousto you can pay purchases from 30 to 3000 eur. Aurajoki Nordic Oy issues the credit. Read more from https://www.jousto.com/.
Contact Visma Pay
Visma Payments Oy (business-id FI24865594)
E-mail:
Telephone: +358 9 315 42 037 (workdays 8-16)
Address: Brahenkatu 4, 53100 Lappeenranta, Finland
Returns
The customer has a right to change or return ordered products during 14 days of receiving the order. The customer has a right to change or return all or part of the products in the order. The changed and returned products must be unused and in the original packaging. If you wish to change or return products, please contact us first for the instructions. Please attach your name, contact details and your bank account number for receiving the refund.
Cancelling an order, defect liability and reclamations
The customer has right to cancel an order before the order is dispatched. The cancellation must be done in written by an e-mail to the customer support of the online shop.
The online shop is liable for defects in the sold products according to the applicable law. Please contact the customer support of the online shop immediately in a case of reclamation. The consumer has a right to file a dispute in the Consumer Disputes Board in a case of dispute between the online shop and the consumer.
